In today’s business, meeting customer demands and gaining their satisfaction plays a key and fundamental role in achieving the goals of an organization. Therefore, an integrated communication system with customers is necessary. For this reason, during a well-planned planning by the IT team of Emranian Holding, all system components such as database, security, control and CRM related information were examined. Thus, the comprehensive and integrated solution of the technical managers of the holding became a comprehensive move and focus on customer information and communication intelligence, upgrading the desired system and implementing it simultaneously on the two internal servers of the civil holding.
As a result, this system upgrade has been very effective in accelerating the process of the web-based application process and has provided easy and wide access for the employees of Emranian Holding.